Return policy

1.       Returns are allowed within 14 days.

2.       Returns must be unused and unopened.

3.       Shipping costs will not be refunded.

4.       Customer is responsible for the return shipping costs.

5.       Refunds will not be issued until the product has been confirmed received, but once received every effort must be made to handle the refund same day.

6.       All refunds require RMA.

7.       Disposition of unopened refunded products to be decided.

8.       There is a 15% restocking fee for all product returns.


You will receive a refund within 14 days from when we receive the item at HempCBD. You have to send an email to and only after receiving a confirmation mail for the return, you can return the products. The address where the product has to be returned to, will be communicated in this email. 

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 24hrs of receipt.